When we refund
We will refund you in full, no questions asked, in any of the following situations:
- First-time paid subscriber, within 14 days. If this is your first paid subscription with Calm Lantern and you decide it's not for you within 14 days of the initial charge, email us and we'll refund the full amount.
- Duplicate or accidental charges. If we charged you twice for the same period, or if a child charged your card, we'll refund the duplicate.
- Service outage. If the Service is unavailable for more than 24 consecutive hours, we'll credit your next bill on a pro-rated basis on request.
- Material change you don't agree to. If we make a material change to the Service or these Terms within your billing period and you cancel as a result, we'll refund the unused portion.
Annual plans
- Within the first 30 days of an annual subscription, we'll refund the full amount minus 1/12 for each calendar month you've used.
- After the first 30 days, annual plans are non-refundable, but they remain active until the end of the billing period and do not auto-renew if you cancel.
How to request a refund
Email billing@calmlantern.com from the email address on your account. Include the reason for the refund. We respond within 2 business days and typically process the refund the same day. Refunds appear on your card within 5–10 business days, depending on your bank.
Cancellation vs. refund
Cancelling your subscription stops future charges but does not by itself trigger a refund of the current period. To cancel, click "Manage subscription" on your account page. If you also want a refund, email us in addition to cancelling.
Chargebacks
If you initiate a chargeback with your bank instead of contacting us, we may suspend your account while the dispute is open. We always prefer to resolve issues directly — please email us first.